Support / Unsubscribe

Mobile operators and service providers in Luxembourg have established and adhere to a thorough set of rules of conduct and rely on an efficient technical and operational setup to address any issues that may arise in the context of consumer/content provider relations.
Involved mobile operator payment stakeholders operate a number of services and systems that help mobile phone subscribers to manage their charged service subscriptions and increase transparency
Transparent registration & service termination processes
Thorough monitoring mechanisms
Clear pricing information
StopSMS.lu is a joint service by Luxembourg mobile operators that allows owners of Luxembourg mobile phone numbers to terminate subscription-based Premium SMS Services that are charged at regular intervals to their mobile phone subscription plan/invoices.
To obtain a refund, mobile subscribers are best advised to contact the provider of the premium service offering/selling the service in question. The latter are obliged to provide their contact details. However, certain conditions apply to obtaining a refund: a refund can be requested if there is no proof of the subscription made by the end-user or if the content provider/service does not comply with the law and/or the regulation.
For subscription-based Premium SMS services, stopsms.lu will provide the details of the services that a mobile subscriber has registered and is paying for.
The owner of the phone is always responsible for its usage. Accordingly, mobile phone owners should always be careful who they allow to use their phone. A refund in such cases can not be guaranteed.
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